|
Managed I.T. Environments
We
are able to extend our support capabilities remotely as part
of an overall maintenance solution for your I.T. Environment
or simply as part of our ad hoc on site service.
Remote
Support and 'Teaming' Services
Offsite
support
Phone
support:
We're just a phone call away; depending on your support requirements
we can assist you over the phone with the most common issues.
Web based support
via Helpdesk website: This functionality allows Teaming
clients to lodge and view support calls online.
Teaming
services
Remote network
management:
Real
IT engineers can fix your issues
remotely and troubleshoot most aspects of your network without
even leaving our office. For the fastest response times, we
are able to provide a remote management facility to most clients
ranging from Server monitoring to full outsourced solutions.
Device monitoring
and
support: Routers,
printers, hubs and switches.
Real
IT can assists in your next I.T. Project. We can help you
with:
Project
Work
Network
Design
Network
Implementation
Upgrade
and Migration
SOE
design, implementation and roll out
Messaging
solutions based on Exchange
Proxy
and SMTP Servers
Firewall
and Security
Remote
Computing Solutions
Disaster
Recovery
Whether
it's a hardware fault or a virus! Real IT's
ERU (Emergency Response Unit) have a diverse skills set and
the experience to draw upon. We have the resources to put
in place an interim service to get you back up running as
quickly as possible, and work through the problem until resolution.
We can also make recommendations on how to avert disaster;
from backup solutions to highly available servers
|
