Real IT Computer and Network Co. Ltd.- Service Offerings


Service Offerings

'dependable and cost efficient'


Real IT provides a wide range of support solutions and consulting services designed to meet your business needs.

Our support offerings are flexible. We provide different levels of service with a focus on long term partnerships. This starts with responsive and effective on-site support through to outsourced solutions.

Ad Hoc Support

Responsive and competent onsite support is the cornerstone of our service offerings.

Onsite Services

We assist you in the following areas:

Server: Utilization, optimization, service packs, event errors, storage capacity, boot errors, lock ups, kernel panics, configuration and security.

 Workstation: Optimization, configuration, network issues and crashes.

Office Applications: Configuration, crashes and lock ups.

Internet Applications: Browses, e-mail, file transfers and instant messaging.

Network Connectivity: Logon and logoff, network access, and authentication.

Managed I.T. Environments

We are able to extend our support capabilities remotely as part of an overall maintenance solution for your I.T. Environment or simply as part of our ad hoc on site service.

 Remote Support and 'Teaming' Services

 Offsite support

Phone support: We're just a phone call away; depending on your support requirements we can assist you over the phone with the most common issues.

 Web based support via Helpdesk website: This functionality allows Teaming clients to lodge and view support calls online.

Teaming services

Remote network management:

Real IT engineers can fix your issues remotely and troubleshoot most aspects of your network without even leaving our office. For the fastest response times, we are able to provide a remote management facility to most clients ranging from Server monitoring to full outsourced solutions.

Device monitoring and support: Routers, printers, hubs and switches.

Real IT can assists in your next I.T. Project. We can help you with:

Project Work

Network Design

Network Implementation

Upgrade and Migration

SOE design, implementation and roll out

Messaging solutions based on  Exchange

Proxy and SMTP Servers

Firewall and Security

Remote Computing Solutions

Disaster Recovery

 Whether it's a hardware fault or a virus! Real IT's ERU (Emergency Response Unit) have a diverse skills set and the experience to draw upon. We have the resources to put in place an interim service to get you back up running as quickly as possible, and work through the problem until resolution. We can also make recommendations on how to avert disaster; from backup solutions to highly available servers

Skills Matrix

Our accreditation and experience extends across today's most commonly deployed technologies. We are able to implement and support in the following areas:

  • Local Area Networks
  • Hubs & Bridges
  • Switches
  • Routers
  • Server Operating Systems
  • MS Windows NT
  • MS Windows 2000
  • MS BackOffice and Small Business Server
  • Novell Netware
  • Linux
  • FreeBSD


  • Frame relay
  • ISDN
  • ADSL
  • PSTN

Server Applications

  • IIS
  • Exchange
  • SQL
  • Zen Works
  • Send Mail, Squid & Apache
  • Lotus Notes & Domino
  • Server Hardware
  • Compaq
  • HP and IBM
  • Intel based
  • Desktop & Notebook Hardware
  • Compaq
  • HP & IBM

Remote Computing

  • Citrix MetaFrame
  • Microsoft Terminal Server

Backup Solutions

  • Tape Backups
  • Desktop Operating Systems
  • Windows 95/98,
  • NT, 2000 & XP


  • HP
  • Lexmar
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